Getting Support for Upgrade

You can use the instructions in this guide to upgrade your OnApp Cloud. If you have a full OnApp Cloud license, you can receive free upgrade support from the OnApp Support team. If you prefer to have the Support team perform the upgrade for you, submit a request to schedule the upgrade. 

All installation, upgrade, and integration requests are fulfilled in the order they are received. The OnApp teams that take care of these activities are based in GMT+2 (GMT+3 during the Daylight Saving Time) time zone, which means that install, upgrade and integration work happens during UK office hours.

We do everything we can to accommodate your preferred date and time for these services, but we regret that it is not always possible to complete these activities at the specific time you request. However, if you have a critical requirement to conduct maintenance during a specific time window, we will be happy to provide an additional quote for the work that needs doing – please contact your account manager to get started.

You can also refer to the following sources when you need help:

Professional Services

Get in touch with our Professional Services to get expert help from launch to production and beyond.

OnApp Community

Visit OnApp Community that is a public forum where you can share your feedback and product ideas. Only OnApp customers can give suggestions but anyone can explore them.

Knowledge Base

Visit Knowledge Base where you can find a lot of how-to articles to resolve questions that you may face while working with OnApp. 


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