EoL Policy
We're continually developing the OnApp platform to add new features and capabilities and to make our software as robust and reliable as possible with each new release. OnApp offers a wide range of support services for customers with paid licenses, but eventually, each release of the OnApp platform reaches End of Life (EoL) and is no longer supported. This page explains the OnApp EoL policy and the types of support OnApp provides during the lifecycle of each release.
LTS Release
Starting with OnApp 5.0, we introduce Long Term Support (LTS) releases that are stable and best-supported versions of OnApp. LTS releases have major version numbers (the most recent is OnApp 6.0). LTS releases make upgrading easier. They are released every 18-24 months and you can upgrade to the next LTS release when it becomes available, without having to upgrade through one or more interim releases. You can also upgrade to a new LTS release if you run the latest Stable version.
Stable Release
Stable releases provide a robust and production-ready feature set that incorporates the functionality of previous Edge releases. A Stable release may include beta functionality but that functionality is always clearly marked as Beta. Stable releases are supported until the next Stable release or the next LTS release (whichever comes first). Stable releases are delivered approximately every six months. From a Stable version, you can upgrade to a new Stable version or an LTS version, depending on which one comes first.
Edge Release
Edge releases typically introduce new features, features with known limitations, or features in beta. These releases are designed for customers who want to be on the cutting edge with the latest capabilities. You are welcome to upgrade to Edge releases but be aware that new functionality may not be production-ready. Every Edge release is supported only until the next Edge release. Support for Edge releases is on the best effort basis. Edge releases are delivered approximately every four to six weeks.
EoL Policy Summary
- LTS releases are supported for a minimum of two years.
- Stable releases are supported until the next Stable release or the next LTS release (whichever comes first).
- Edge releases are supported until the next Edge release.
- EoL is announced via email from support@onapp.com and on this page.
Support Status for OnApp Releases
There are the following support statuses for OnApp releases:
- CURRENT SUPPORT
We provide telephone and email support for all users with paid licenses. We release patches to provide fixes for critical and minor issues. There is always at least one release in this status. - TECHNICAL GUIDANCE
No new patches will be released. We accept calls and emails from customers and provide support on a best-effort basis with advice and guidance. You may be advised to upgrade before escalation occurs for issues that a later release may resolve. Technical guidance support is available for all paid licenses. There can be multiple releases in this status. - END OF LIFE
No support is provided and you need to upgrade to receive support for your cloud. We will be happy to schedule your upgrade after your request.
- Note that Monitis support for OnApp autoscaling came to its end of life on June 30th, 2019, and is unavailable for use.
- vCloud Director v9.0 support came to its end of life on December 23rd, 2019, and is unavailable to use.
Release | Support Status | GA Date | EoL Announcement Date | EoL Date |
---|---|---|---|---|
6.8 Stable | CURRENT SUPPORT | April 2023 | TBP | TBP |
6.7 Stable | CURRENT SUPPORT | July 2022 | TBP | TBP |
6.6 Stable | CURRENT SUPPORT | November 2021 | TBP | TBP |
6.6 Edge 4 Release | END OF LIFE | October 2021 | November 2021 | November 2021 |
6.6 Edge 3 Release | END OF LIFE | August 2021 | October 2021 | October 2021 |
6.6 Edge 2 Release | END OF LIFE | July 2021 | August 2021 | August 2021 |
6.6 Edge 1 Release | END OF LIFE | July 2021 | July 2021 | July 2021 |
6.5 Stable | TECHNICAL GUIDANCE | June 2021 | TBP | TBP |
6.5 Edge 6 Release | END OF LIFE | May 2021 | June 2021 | June 2021 |
6.5 Edge 5 Release | END OF LIFE | April 2021 | May 2021 | May 2021 |
6.5 Edge 4 Release | END OF LIFE | March 2021 | April 2021 | April 2021 |
6.5 Edge 3 Release | END OF LIFE | March 2021 | March 2021 | March 2021 |
6.5 Edge 2 Release | END OF LIFE | February 2021 | March 2021 | March 2021 |
6.5 Edge 1 Release | END OF LIFE | January 2021 | February 2021 | February 2021 |
6.4 Stable | TECHNICAL GUIDANCE | December 2020 | TBP | TBP |
6.4 Edge 1 Release | END OF LIFE | November 2020 | December 2020 | December 2020 |
6.3 Stable | END OF LIFE | September 2020 | June 2022 | August 2022 |
6.3 Edge 2 Release | END OF LIFE | July 2020 | September 2020 | September 2020 |
6.3 Edge 1 Release | END OF LIFE | May 2020 | July 2020 | July 2020 |
6.2 Stable | END OF LIFE | December 2019 | June 2022 | August 2022 |
6.2 Edge 2 Release | END OF LIFE | November 2019 | December 2019 | December 2019 |
6.2 Edge 1 Release | END OF LIFE | October 2019 | December 2019 | December 2019 |
6.1 Stable | END OF LIFE | August 2019 | September 2020 | November 2020 |
6.1 Edge 2 Release | END OF LIFE | June 2019 | August 2019 | August 2019 |
6.1 Edge 1 Release | END OF LIFE | April 2019 | August 2019 | August 2019 |
6.0 LTS | CURRENT SUPPORT | October 2018 | TBP | TBP |
5.10 Edge Release | END OF LIFE | August 2018 | October 2018 | January 2019 |
5.9 Edge Release | END OF LIFE | July 2018 | October 2018 | January 2019 |
5.8 Edge Release | END OF LIFE | May 2018 | October 2018 | January 2019 |
5.7 Edge Release | END OF LIFE | February 2018 | October 2018 | January 2019 |
5.6 Edge Release | END OF LIFE | November 2017 | October 2018 | October 2018 |
5.5 Stable Release | END OF LIFE | September 2017 | October 2018 | April 2019 |
5.4 | END OF LIFE | May 2017 | October 2018 | October 2018 |
5.3 | END OF LIFE | January 2017 | October 2018 | October 2018 |
5.2 | END OF LIFE | December 2016 | October 2018 | October 2018 |
5.1 | END OF LIFE | October 2016 | October 2018 | October 2018 |
5.0 LTS | END OF LIFE | September 2016 | October 2018 | April 2019 |
4.3 | END OF LIFE | May 2016 | January 2017 | May 31st 2017 |
4.2 | END OF LIFE | March 2016 | December 2016 | March 31st 2017 |
4.1 | END OF LIFE | September 2015 | December 2016 | March 31st 2017 |
4.0 | END OF LIFE | June 2015 | December 2016 | March 31st 2017 |
3.5 | END OF LIFE | March 2015 | April 2016 | December 2016 |
3.4 | END OF LIFE | December 2014 | April 2016 | October 2016 |
3.3 | END OF LIFE | August 2014 | April 2016 | July 2016 |
3.2 | END OF LIFE | January 2014 | April 2016 | June 2016 |
3.1 | END OF LIFE | November 2013 | June 2015 | August 31st 2015 |
3.0 | END OF LIFE | February 2013 | August 2014 | October 31st 2014 |
2.3 | END OF LIFE | October 2011 | December 2013 | March 9th 2014 |
2.2 | END OF LIFE | July 2011 | February 2013 | May 2013 |
2.1 | END OF LIFE | May 2011 | November 2012 | January 2013 |
2.0 | END OF LIFE | July 2010 | September 2011 | December 2011 |