Disable And Remove Zone From Federation


This document applies to sellers. Otherwise refer to the Buyers or Users sections of this guide.


  • As a Seller on the OnApp Federation you have agreed to adhere to the full Seller Rules. This page will provide you with the information on when and how you should notify OnApp.
  • For information on notifications in OnApp, refer to Manage Notifications for a Zone page.

Failure to notify OnApp and your Buyers will impact your Cloud Score and may result in the suspension or termination of your ability to continue as a Seller temporarily or permanently.


This page describes how you can disable and remove a published zone from Federation. When you disable a federated zone, users will no longer be able to create new virtual servers there. All existing VSs running in that zone will still be able to scale as usual. If you remove a zone, it will be completely deleted from Federation. The VSs that remain on that zone will be deleted.


Disable Federated Zones



Disabling a zone will stop users from adding any more VSs to the federated zone. All existing VSs running in that zone will still be able to scale as usual.

To disable a federated zone:

  1. Go to your Control Panel's Settings > Compute Zones menu.
  2. Move the Enable Federation slider to the left next to a required zone.
  3. Confirm deactivation of a zone.
    After you disable a federated zone, you can remove a zone from Federation if required.


Remove Zones from Federation



If you want to remove a zone from Federation, you should check if any buyers are subscribed to that zone and whether VSs are created within that zone or not. Depending on the situation, the zone removal procedure will differ.

If your cloud is upgraded to OnApp 4.1 version you will receive both notifications and emails. For older versions you will receive emails only.




No buyers are subscribed to the zone


If no buyers are subscribed to the zone yet, take the following steps to remove:

  1. Go to your Control Panel's Settings > Compute Zones menu.
  2. Move the Enable Federation slider to the left next to a required zone.
  3. Confirm deactivation of a zone.
  4. Click the Actions icon next to the zone.
  5. Choose Remove from Federation.


One or more buyers are subscribed to the zone but there are no VSs within this zone 


If one or more buyers are subscribed to the zone, but there are no VSs yet, take the following steps:

  1. Go to your Control Panel's Settings > Compute Zones menu.
  2. Move the Enable Federation slider to the left next to a required zone.
  3. Confirm deactivation of a zone.
  4. Click the Actions icon next to the zone.
  5. Choose Remove from Federation

After that a notification box will appear with the following message: "There are still Buyers subscribed to this zone. Zone will be removed in 1 day". All buyers subscribed to the zone will be automatically notified via email/notification. After one day the zone will be removed from Federation.


One or more buyers are subscribed to the zone and there are VSs within this zone 


If one or more buyers are subscribed to the zone, and there are VSs within this zone, take the following steps:

  1. Go to your Control Panel's Settings > Compute Zones menu.
  2. Move the Enable Federation slider to the left next to a required zone.
  3. Confirm deactivation of a zone.
  4. Click the Actions icon next to the zone.
  5. Choose Remove from Federation.

After that a notification box will appear with the following message: "There are virtual servers deployed on this zone. Zone will be removed in 1 month". All buyers subscribed to the zone will be automatically notified via email/notification.

The system will check every six hours whether VSs still remain on the zone you want to remove. As soon as VSs are deleted from the zone, it will be removed from Federation. 

After 28 days, the system will attempt to delete the remaining VSs during a three-hour period. If for some reason the remaining VSs cannot be deleted, the system will automatically create a Zendesk ticket to our support team, so that they remove the VSs. The ticket will contain the following description: “Zone [label] was recalled by Seller 1 month ago and had to be removed from market. All VSs provisioned on that zone should have been deleted. Please manually delete listed VSs on seller's CP, then remove the zone from Federation. [list of main VSs attributes]”

As soon as all VSs are deleted from the zone, it will be removed from Federation.