How Federation Support Works

Within the OnApp Compute Federation, members (Buyers and Sellers) have a relationship with OnApp, not directly with each other. For Support situations tickets are handled by OnApp initially then, as required, are sent to the Seller.

OnApp Buyers must open a support ticket using the Report a Problem button (VS label > Tools > Report a Problem) to start the Support process. 

This is an overview of how the Support flow works within the Compute Federation (click to enlarge):