Page tree
Skip to end of metadata
Go to start of metadata

We're continually developing the OnApp platform to add new features and capabilities, and to make our software as robust and reliable as possible with each new release. OnApp offers a wide range of support services for customers with paid licenses, but eventually, each release of the OnApp platform  reaches End of Life (EoL) and will no longer be supported. This page explains the OnApp EoL policy and the type of support OnApp will provide during the lifecycle of each release.

LTS Release

Starting with OnApp v.5.0 we're introducing the LTS (Long Term Support) release - a version of OnApp that will be supported for an extended period of time. LTS releases make upgrading easier. The next LTS release will be in 12-18 months, and you’ll simply upgrade to the next LTS release when it becomes available – without having to upgrade through one or more interim releases.

In the meantime, we will be putting out “latest releases” that will introduce regular new features to the OnApp platform. These releases will be smaller updates, designed for customers that want to be on the cutting edge with latest capabilities.

End of life policy summary

  • Each LTS release will be supported for a minimum of 2 years and 'Latest' release will be supported till the next release.
  • We will patch critical issues in the current release (N, which gets Current Support) and the previous release (N-1, which gets Extended Support).
  • Other releases (N-2 and older) receive Technical Guidance support until they reach EoL. They will not be patched.
  • When a new major release reaches General Availability, N-2 moves into Technical Guidance support status, with EoL following a minimum of 3 months later.
  • EoL is announced by email from support@onapp.com and through this page.

Support status for OnApp releases to date

ReleaseSupport statusGA dateEoL announcedEoL Date
5.4 Latest ReleaseLatest ReleaseMay 2017

5.3 Latest ReleaseTechnical GuidanceJanuary 2017  
5.2 Latest ReleaseTechnical GuidanceDecember 2016  
5.1 Latest ReleaseTechnical Guidance October 2016  
5.0 LTSCurrent SupportSeptember 2016  
4.3Extended SupportMay 2016January 2017May 31st 2017
4.2End of LifeMarch 2016December 2016March 31st 2017 
4.1End of LifeSeptember 2015December 2016 March 31st 2017
4.0End of LifeJune 2015December 2016 March 31st 2017
3.5End of LifeMarch 2015 April 2016December 2016
3.4End of LifeDecember 2014April 2016October 2016
3.3End of LifeAugust 2014 April 2016July 2016
3.2End of LifeJanuary 2014 April 2016June 2016
3.1End of LifeNovember 2013 June 2015August 31st 2015
3.0End of LifeFebruary 2013 August 2014October 31st 2014
2.3End of LifeOctober 2011December 2013March 9th 2014
2.2End of LifeJuly 2011February 2013May 2013
2.1End of LifeMay 2011November 2012January 2013
2.0

End of Life

July 2010September 2011December 2011

What does each support status mean?

  • Latest release: introduce regular new features to the OnApp platform. These releases are smaller updates, designed for customers that want to be on the cutting edge with latest capabilities.  Latest release will be supported till the next latest release after that Technical Guidance will be provided unless an upgrade is required to correct the situation.
  • Current supportwe provide telephone & email support on all paid licenses. We provide critical patches and security fixes, and will address non-critical issues with minor and bugfix releases whenever possible. There will always be one release in this status.
  • Extended supportwe provide telephone & email support on all paid licenses. We provide critical patches and security fixes.  If a non-critical problem has been fixed in the current release, you will be advised to upgrade. There will always be one release in this status.
  • Technical guidance supportno further patches will be released. We will accept calls and email from customers, and provide support on a best effort basis with advice and guidance. You may be advised to upgrade before escalation occurs for issues that a later release may resolve. Technical guidance support is available on all paid licenses. There may be multiple releases in this status.
  • EoLEnd of Life. No support is provided, and you will need to upgrade to receive support for your software. We will be happy to schedule your upgrade on request.  
  • No labels