The help menu enables you and your users to submit support requests to the OnApp team. All OnApp customers with a full license are entitled to 24/7 support.

To submit a support request, go to your Control Panel > Admin > Help, and complete the form on the screen that follows.

Alternatively, you can call +1 (888) 876-8666 or use the OnApp support portal.

Be aware that Help enables your users to submit requests to OnApp on behalf of the cloud owner. All the requests received via Help are considered to be sent from a trusted source. You can prohibit certain users or user groups to access Help, using Permissions