User Profile

Click your account name at the top of the Control Panel screen to view tabs with the details of the user account you're currently logged in with. It also includes infobox options and API Key information. Administrators can view details of all account profiles at AdminUsers menu. For details, refer to the Users chapter.


This tab contains information on the user's login, user roles, bucket, prices and other. 

User Details

These are the settings which are specified during the user creation process.

  • User's avatar (this feature is available if the Use gravatar option is enabled - Create User).
  • User's name and surname.
  • User's email.
  • Last Access Log - click to see information on the IP addresses that logged in to your account directly from the OnApp login page using your login and password, and the time and date of access.
  • Drop Other Sessions - click if you want all other IPs that are logged in to your account to be logged out. The only IP address that will still be logged in to the account will be the one you are currently using.
  • Login - user's screen name.
  • User Roles - the roles assigned to the user. The roles are set at user creation process.
  • User Group - the group to which this user is assigned. The user groups are set at user creation process.
  • Time Zone - time zone set for this user.
  • Locale - locales set for this user.
  • System Theme - the color scheme: light or dark.
  • Display infoboxes  whether infoboxes are displayed or not for this user.
  • Restore infoboxes - click this button to display infoboxes for the user (this option may be disabled depending on the user's permissions).
  • Send Password Reminder - click this button to send the password reminder to the user. The user will receive an email with a link for change password action.

Amazon Web Services

Shows the status of the Amazon Web Services: disconnected or connected. For more information, see Enable/Disable AWS.

Here you can also connect Amazon Web Services:

  1. Click the (Connect) icon.
  2. On the following page provide your AWS credentials: AWS access key ID and AWS secret access key.
  3. Click Submit to connect AWS to your account.

Additional Info

User Additional Fields allow administrators to create custom fields and use them with the API or a third party system. These fields will vary for different users, depending on the information the administrator wants them to fill in.

For more information, see User Additional Fields.

Oauth Authentication

OAuth - open standard for authorization - enables users to log into OnApp using their Google and Facebook accounts. For users to access this feature, it should be enabled by the Cloud Administrator.

  • Facebook - click Connect to set up this option. If it is configured correctly, you will be able to log in to your account by entering your Facebook login details. 
  • Google - click Connect to set up this option. If it is configured correctly, you will be able to log in to your account by entering your Google login details. 

For more information, see OAuth.

Yubico Info

This section appears in the profile only if you have either the Update Yubikey or the Update own Yubikey permission enabled.

Here you can enable/disable logging into OnApp using a YubiKey and add/delete YubiKeys. It is required to add at least one YubiKey to the user profile at Manage YubiKeys before you can enable the Use YubiKey option.

  • Use Yubikey - move the slider to the right to enable logging in using a YubiKey for this user. You can enable this option only if you have added at least one YubiKey to your profile. If you delete all your Yubileys, this option will be disabled automatically.
  • Manage YubiKeys - click this button to add or delete YubiKey to your profile. The window that pops up shows the list of your YubiKeys and when each of them was last used. You can add up to five YubiKeys.
    • To add a new YubiKey:
      1. Enter a label for your YubiKey in the Enter label field.
      2. Click inthe Touch your yubikey field.
      3. Press your finger to the gold Yubikey button. A long line of characters will appear in the field and the new Yubikey will be added to your profile.
    • To delete a YubiKey click the  button next to the YubiKey you want to delete.

    Be careful when deleting a YubiKey as it will no longer be possible to log in using that Yubikey unless you add it again to your profile.

    The Yubico info section appears in the user profile only if the Use Yubico login option is enabled for your cloud at Control Panel > Settings > Configuration.

Billing Details

  • Price per last hour - shows the price for VSs, Load Balancers, and other resources charged for the previous hour.
  • Price per last hour (including discount) - shows the price for VSs, Load Balancers, and other resources charged for the previous hour with the discount included (if any).
  • Bucket - the bucket this user is assigned to. Click the bucket label to see its details.
  • Outstanding amount- the total amount of money owned by this user since it has been created, for all resources, minusthe amount of Payments. The sum is displayed for the period since a user has been created until the last 24hrs.
  • Monthly fee - a set monthly price for a bucket.
  • Total cost - the sum of all used resources cost and virtual servers cost. This sum does not take into consideration the free limits for resources set in the bucket. The cost that takes into account the bucket's free limits is displayed in the Total cost with discount field. 
  • Payments - the total amount of payments made.
  • Discount due to free - the price of the resources that were created within the bucket's free limits. This sum will be subtracted from the Total cost.
  • Total cost with discount - the price of used resources that excludes the cost of the resources that were created within the bucket's free limits.
  • Virtual Server Hourly Statistic - clicking this link will generate billing statistics for all virtual servers owned by this user. For more information, see Virtual Server Billing Statistics.
  • User Statistic - clicking this link will generate user's resource usage statistics. For more information, see User Billing Statistics.
  • Monthly Bills - clicking this link will generate the bills list that shows the total due per each month of the year. To view billing statistics, select a year from the drop-down list and click Apply. The list that appears displays a particular month of the selected year and the cost of used resources for that month. At the bottom of the list there is the total amount of money which was to be paid for the selected period.
  • System Service Add-ons Report - report for the system service add-ons usage of all operating systems.
  • SPLA Report - report for Windows system service add-ons. 


The list of all used resources and their price per hour for two states: server powered ON and server powered OFF. The prices in this section do not take into consideration the free limits for resources set in the bucket. 


Shows the list of all virtual servers, load balancers, edge servers, smart servers, application servers in the cloud with their prices for server on and off. The prices in this section do not take into consideration the free limits for resources set in the bucket.


The prices in this section do not take into consideration the free limits for resources set in the bucket. 

  • Backups Count - the price per hour for the quantity of the user's backups.
  • Templates Count - the price per hour for the quantity of the user's templates.
  • ISOs Count - the price per hour for the quantity of the user's ISOs.
  • OVAs Count - the price per hour for the quantity of the user's OVAs.
  • Templates, ISOs & Backups Disk Size - the price per hour for the disk space user's /ISOs/OVAs/backups/templates occupy.
  • Recovery Points Count - the price per hour for recovery points created on the backup resource. 
  • Autoscaling Monitor Fee - the price per hour for autoscaling monitors.
  • Backup Server Groups - the price per hour for the resources consumed by backup server groups.

Edit Profile

To edit the details of the user profile, click the edit button in the upper right corner. You will then be redirected to a page where you can change the details of your profile. Besides the details described above, you can also change the password and auto suspending settings.


This tab contains the list of your paid invoices. Once you have paid an invoice, you can add it to the system:

  1. Clicking Create Payment or +
  2. On the following page indicate the invoice number and the amount of money paid. 
  3. Click Save and the invoice will be added to the list of payments.


This tab contains the details of the bucket assigned to the user, it is subdivided into two tabs:

  • Access Control - in this section you configure the resources allocation for the users under this bucket. If you assign a bucket to a user, that user will have access only to those resources which you have added to the bucket. If no resources are added to a section of the Access Control, e.g. compute zones, the user under the bucket will not have access to any of the compute zones in the cloud.
  • Rate Card - in this section you set up prices for the resources and the amount of resources users can request for free. Users under the bucket will be billed according to the prices you configure in the Rate Card.

For more information, see Configure Resource Allocation And Prices.

White List

This tab includes the list of IPs from which this user can log in to the Control Panel. For each of the IPs, the following details are displayed:

  • IP - the IP you want to add to the white list.
  • Description - the description of that IP.
  • Actions - you can edit or delete the chosen IP address.

To add a white list IP:

  1. Click Create White List IP or +
  2. On the following page fill in the IP and description of the new IP. 
  3. Click Save IP and the new IP address will be added to the White List.

You can also delete all IPs from the White List by clicking Clear White List IPs.

For more information, see User Whitelist IPs.


This tab contains the list of the user's backups. For each backup the following details are displayed:  

  • Date - the date when the backup was made.
  • Target -target for which the backup was taken - either a disk (for normal backups) or a virtual server (for incremental backups).
  • Status - the status of the backup, whether it was built or not.
  • Backup Size - the size of the backup in MB.
  • Initiated - how the backup was launched - either manually or automatically on a periodic basis - annual, monthly, weekly or daily.
  • Backup Server - the backup server where the backup is stored.
  • Note - an arbitrary note to the backup.
  • VS - the virtual server for which the backup was taken.
  • Customer - the customer this backup refers to.
  • Actions - you can perform the following actions:
    • convert the backup to template
    • restore the system from the chosen backup
    • view Virtual Server backups for this particular VS
    • delete the backup
    • add or edit the backup's note

Service Insertion Framework

This tab is service insertion framework show page. The title of this tab is set by the user when configuring this option, by default its More. If required you can integrate a service insertion framework into OnApp which will display a web page within the user profile in the OnApp Control Panel. By default, the possibility to configure a service insertion framework is disabled. 

For more information, see Service Insertion Framework Configuration.