The Drop Session panel is used to terminate a session from an OSA-ICC. You can use this functionality if you need to terminate a session because you can't get to a PC or you have a bad connection. If the auto-reconnect option was selected during the customization of your session, the option will automatically reconnect your session after you drop it.

To be able to use drop session functionality, you should have the following permissions enabled for your user role:

  • Drop all the existing sessions
  • Drop all the user sessions but the current 

For details on permissions, refer to the Permissions List section.

Drop All Sessions

To drop sessions:

  1. Go to your Control Panel > Admin > Users menu.
  2. On the Users tab, click the Drop all sessions button in the bottom left corner of your screen.

All sessions, including the active one, will be dropped.

Drop Own Sessions

To terminate own sessions:

  1. Go to your Control Panel and click your name at the top right corner of the screen to get to your User Profile.
  2. On the screen that appears, click the Drop Other Sessions button.

All sessions, except the active one, will be dropped.

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