Fatal: Access Denied

Question

Why do my logs display the following: 

Executing Rollback... 
Fatal: Access Denied

Environment

All OnApp versions

Answer

The error may appear due to missing SSH keys on your compute resources or backup servers. Make sure that the OnApp user in Control Panel can ssh to root@ on each compute resource and backup server.

If required, add the key from /home/onapp/.ssh/id_rsa.pub in Control Panel to /root/.ssh/authorized_keys on each compute resource and backup server.