Compute Zone Is Not Responsive

Question

Why am I seeing the log entries that state that the compute zone is not responsive?

Answer

It means that the Control Panel server has been unable to contact all of the compute resources in a particular compute zone. In this case, no action is taken by OnApp. It will not try to failover any virtual servers to other compute resources because all valid compute resources are currently unavailable. This is an advisory message. Typically, this message appears if there is a network outage on the management network.

Once the compute resource becomes active again, you will see a HypervisorZoneIsResponsive message.

If you observe this issue frequently, we recommend checking your network or contacting OnApp Support.