View User Account Details

To view account details of a particular user:

  1. Go to your Control Panel Users menu.
  2. On the screen that appears, click the full name of the user to view their account details.
  3. The user details screen that appears shows the following information:

    User details
    These are the settings which are specified at user creation process.

    • User's avatar (This feature is available if the Use gravatar option is enabled).
    • User's name and surname.
    • User's email.
    • Last access log - click to see information on the IP addresses that logged in to your account directly from the OnApp login page using your login and password, and the time and date of access.
    • Drop other sessions - click this button to drop other sessions except the active one, will be dropped
    • Login - user's screen name.
    • User role – the role set for the user.
    • User group – the group to which the user is assigned. 
    • Time Zone - timezone set for this user.
    • Locale - locales set for this user.
    • System theme - system theme set for this user.
    • Display infoboxes  whether infoboxes are displayed or not for this user.
    • Restore infoboxes - click this button to display infoboxes for the user (this option may be disabled depending on the user's permissions).
    • Send Password Reminder - click this button to send the password reminder to the user. The user will receive an email with a link for change password action. 

      Ensure that Allow user to send password reminder permission is on before sending password reminder. For more information about permissions refer to the List of all OnApp Permissions section of this guide.

    Amazon Web Services

Shows the the status of the Amazon Web Services: disconnected or connected. For more information, see Enable/disable AWS.

Here you can also connect Amazon Web Services:

    1. Click the (Connect) icon.
    2. On the following page provide your AWS credentials: AWS access key ID and AWS secret access key.
    3. Click Submit to connect AWS to your account.

vCloud Director Credentials

VCloud Director system administrators are not automatically imported into OnApp from vCloud Director (as, in this case they will automatically get access to all the OnApp functions). Alternatively, OnApp administrators can set their own vCloud Director credentials to be able to log into vCloud Director and manage vCloud Director resources with OnApp. Also OnApp administrators can create system administrators in their OnApp cloud and assign administrator roles to them at their own risk. After that system administrators can log in to OnApp and then set their vCD credentials by themselves. Administrators can also set the vCloud Director password for their users.

So, administrators can:

      • set their own credentials for vCloud Director 
      • set user's vCloud Director password

The following vCloud Director credentials are displayed on the user profile page:

      • Login  - the user's vCloud Director login 
      • Password - click the Change Password link to edit the user's vCloud Director credentials
Set System Administrator Credentials

To set system administrator credentials:

  1. Click the Create Credentials button.
  2. On the screen that appears, set the vCloud Director login and password to be able to manage vCloud resources Director with OnApp.
  3. Click Test Connection to ensure that credentials are correct.
  4. Click Save.
Set User's vCloud Director Password

To set user's vCloud Director password:

  1. Click the Change Password button.
  2. On the screen that appears, set the vCloud Director password.
  3. Click Test Connection to ensure that password is correct.
  4. Click Save.

API info

    • API key - click the Generate key button to generate a new API key.

Yubico info

    • Use Yubikey - move the slider to the right to enable logging in using a Yubikey for this user. Enter the Yubikey in the form that appears:
      1. Insert the Yubikey into your computer's USB port. If the Yubikey is connected correctly, its status light will turn green.
      2. Click in the Enter your Yubikey field.
      3. Press your finger to the gold Yubikey button. A long line of characters will appear in the field.

Billing details

    • Price per hour - shows the price for VSs, Load Balancers, and other resources per hour.
    • Billing plan - click the plan label to see its details.
    • Outstanding amount- the total amount of money owned by this user since it has been created, for all resources, minus the amount of Payments. The sum is displayed for the period since a user has been created until the last 24hrs.
    • Monthly fee - a set monthly price for a billing plan.
    • Total cost - the sum of used resources cost and virtual servers cost
    • Payments - the total amount of payments made.
    • Virtual Server Hourly Statistic - clicking this link will generate billing statistics for all virtual servers owned by this user. For more information, see Virtual Server Billing Statistics.
    • User Statistic - clicking this link will generate user's resource usage statistics. For more information, see User Billing Statistics.
    • Monthly Bills - clicking this link will generate the bills list that shows the total due per each month of the year. To view billing statistics, select a year from the drop-down list and click Apply. The list that appears displays a particular month of the selected year and the cost of used resources for that month. At the bottom of the list there is the total amount of money which was to be paid for the selected period.

- the list of all used resources and their price per hour for two states: server powered ON and server powered OFF.

Servers - the list of all virtual servers, load balancers, edge servers, smart servers, application servers in the cloud with their prices for server on and off.


    • Backups Count - the price per hour for the quantity of the user's backups.
    • Templates Count - the price per hour for the quantity of the user's templates.
    • ISOs Count - the price per hour for the quantity of the user's ISOs.
    • Templates, ISOs & Backups Disk Size - the price per hour for the disk space user's /ISOs/backups/templates occupy.
    • Autoscaling Monitor Fee - the price per hour for autoscaling monitors.
    • Backup Server Groups - the price per hour for the resources consumed by backup server groups.